Being able to get out and about is a big part of everyday life. As a local resident it is your right to have access to range of amenities including –

  • shops
  • cafes, bars, pubs and restaurants
  • public and community transport
  • leisure and community centres
  • cinema, bowling, bingo etc.
  • sporting events i.e. watching a Football and Rugby Match
  • hair and beauty facilities
  • libraries, museums, theatres and halls.
  • public toilets
  • colleges and training centres
  • parks and gardens

Reasonable Adjustments

The Law states that a facility or service has to provide reasonable adjustments so that you can access a particular service. What is deemed a reasonable adjustment will depend on –

  • your disability
  • how practicable the changes are
  • if the change you ask for would overcome the disadvantage you and other disabled people experience
  • the size of the organisation
  • how much money and resources are available
  • the cost of making the changes
  • If any changes have already been made.

Citizen’s Advice has lots of information on reasonable adjustments and the type of things which organisations are expected to do.


Shopmobility is a scheme which lends manual wheelchairs, powered wheelchairs and powered scooters to members of the public who have limited mobility.

They provide products that include –

  • electric scooters
  • powered wheelchairs
  • manual wheelchairs
  • long term hire

You can use these to help you get around the shopping centres.

To find out more about Shopmobility in Hull and at other shopping centres in the area, contact the centre directly, to discuss their accessibility offer.

Guide dogs

It is against the law to refuse entry because someone has a guide dog due to their care and support needs. If you have been refused entry because you have a guide dog, then you should talk to one of our support organisations who will be able to help you with what steps you need to take.

Accessibility guides

There are lots of accessibility guide to help you with travelling around the UK and the world.

Accessibility guides